What are the shipping costs?
My Botanical heart is a UK based business and all items are shipped from the UK.
Cards: Royal Mail Second Class
Prints: Royal Mail 24 Hour tracked £4.95
Prints DHL Paket £12.00. Shipped from Dusseldorf.
Cards Due to changes in taxation annd customs duties from July 1 2021, I am currently unable to ship cards to the EU. I'm working on it, though..
International (outside EU)
PRINTS Royal Mail International Tracked £15.00. The price does not include import duties or local taxes.
Shipping is calculated by weight.
CARDS Royal Mail International Standard £6.00
Royal Mail International Tracked and Signed £10
*PLEASE NOTE* We cannot be held responsible for items lost in the post, sent by Royal Mail 2nd class in the UK and International Standard elswhere. We will always obtain a proof of posting. Tracked and signed options are recommended for confidence.
**Prices do not include import duties or local taxes.**
I want you to be 100% happy with your new print but if it's not for you, I would be happy to refund you with the following provisions:
- It is returned within 14 days
- It is returned in the original packaging with no visible signs of use.
- Returns postage is covered by you.
-See Returns page for more details
Please email via the contact page or email@example.com of your intention to return with the reason for the return or exchange.
If you receive the print and it is damaged please contact me as soon as you receive it and I will arrange an exchange. Please email via the contact page or firstname.lastname@example.org.
Are the prints framed?
The prints are not framed to keep shipping costs low and minimise damage in transit. There are many online framing stores online for custom framing at reasonable prices.
Are the prints archival?
Printed on Fuji Crystal Archive Matte, a robust, matte paper which is acid and lignan free and meets the requirements for age resistance and is specially designed for Fine Art photographic work.
Tell me about the prints
The prints are open editions with my name embossed on the lower right corner of the print. Fuji Crystal Archive Matte is a paper chosen for its beautiful colour rendition and contrast, and perfectly suits my style of photography.
They are printed to order at Spectrum Photographic in Brighton UK and shipped directly to you. Spectrum is a longstanding professional imaging lab specialising in high quality fine art and photographic printing. For more information on Spectrum visit https://spectrumphoto.co.uk.
Tell me about the Greetings Cards
The cards are printed professionally and available currently at size 7"x 5".
The prints can take up to 1 week, usually sooner, as they are professionally printed to order. The cards and other items can take up to a week, but usually less. If a specific time is needed please contact for a more accurate time line.
Why do the print colours look different to my screen?
Screens are often calibrated differently and can therefore be different visually. Many are default calibrations that change with age. My screen is calibrated monthly in line with industry standards to maintain constant colour and brightness.
I need to get in touch about my purchase.
Please email via the contact page or email@example.com. I am often out on location and cannot respond straight away. Your queries are important to me and I will answer as soon as I can. If you follow me on Instagram, feel free to DM me.