FAQ

 What are the shipping costs?

My Botanical heart is a UK based business and all items are shipped from the UK.

UK - Shipping is free with Royal Mail Second Class  EXCEPT Cushions Royal Mail 2nd Class Signed

EU 

PRINTS Royal Mail International Tracked £15.00. The price does not include import duties or local taxes.

 TEXTILES AND CARDS Due to changes in taxation from July 1 2021, I am currently unable to ship to the EU. I hope to be back soon.

International (outside EU)

PRINTS Royal Mail International Tracked £15.00. The price does not include import duties or local taxes.

Shipping is calculated by weight. 

CARDS and TEA TOWELS Royal Mail International Tracked and Signed from £6.00

CUSHIONS  Royal Mail International Tracked and Signed from £25.00

Prints are dispatched separately as they are prepared at a different site . To combine postage in the EU and International, please email before placing your order so that combined dispatch can be arranged. 

 

Refunds

I want you to be 100% happy with your new print but if it's not for you, I would be happy to refund you with the following provisions:

- It is returned within 14 days

- It is returned in the original packaging with no visible signs of use.

- Returns postage is covered by you.

-See Returns page for more details

Please email via the contact page or info@mybotanicalheart.com of your intention to return with the reason for the return or exchange.

Exchanges

If you receive the print and it is damaged please contact me as soon as you receive it and I will arrange an exchange. Please email via the contact page or info@mybotanicalheart.com.

Are the prints framed?

The prints are not framed to keep shipping costs low and minimise damage in transit. I usually frame these prints with just a narrow frame and no mount for a minimalist, contemporary look. There are many online framing stores online for custom framing at reasonable prices. 

Are the prints archival?

Printed on Fuji Crystal Archive Matte, a robust, matte paper which is acid and lignan free and meets the requirements for age resistance and is specially designed for Fine Art photographic work.

Tell me about the prints

The prints are open editions with my name embossed on the lower right corner of the print. Fuji Crystal Archive Matte is a paper chosen for its beautiful colour rendition and contrast, and perfectly suits my style of photography.

 They are printed to order at Spectrum Photographic in Brighton UK and shipped directly to you. Spectrum is a longstanding professional imaging lab specialising in high quality fine art and photographic printing. For more information on Spectrum visit https://spectrumphoto.co.uk

Tell me about the Greetings Cards

The cards are printed professionally and available currently at size  7"x 5". 

Delivery times

The prints can take up to 1 week, usually sooner, as they are professionally  printed to order. The cards and other items can take up to a week, but usually less. If a specific time is needed please contact for a more accurate time line. 

 Why do the print colours look different to my screen?

Screens are often calibrated differently and can therefore be different visually. Many are default calibrations that change with age. My screen is calibrated monthly in line with industry standards to maintain constant colour and brightness.

I need to get in touch about my purchase.

Please email via the contact page or info@mybotanicalheart.com. I am often out on location and cannot respond straight away. Your queries are important to me and I will answer as soon as I can. If you follow me on Instagram, feel free to DM me.